Service Desk Operator (m/f/d)

CTG IT Solutions

Join our Multicultural Service Desk Team and Make a Difference !

Are you passionate about IT support ? Do you thrive in a multicultural environment ? CTG IT Solutions, a leading IT Services Company dedicated to European Institutions, is currently seeking a talented Service Desk Operator to join our dynamic team. In this role, you will be the first point of contact for users, providing exceptional first level IT support.

Your Missions:

• Be the User Liaison: Embrace the opportunity to engage with our diverse client base by handling calls and emails from users across different European locations.
• Master the Incident Life Cycle: Demonstrate your expertise in recording incidents in our cutting-edge Service Management Tool , conducting initial assessments, and attempting resolution. Should escalation be necessary, you will assign incidents to dedicated support teams.
• Provide VIP Support : Show your commitment to customer satisfaction by providing dedicated support to our esteemed VIP users, such as Deputies.
• Empower the Team : Contribute to the growth of our knowledge database , enriching it with your insights and experiences to support your colleagues and enhance the team's overall performance.

Your Profile :

• Fluent in English and French : Excellent communication skills in both languages will enable you to effectively interact with our diverse user base.
• Experienced and Driven: Bring at least 1 year of experience in a similar position , demonstrating your ability to handle a variety of user support issues with finesse.
• Tech-Savvy: Familiarity with ticketing tools and ITIL guidelines will help you hit the ground running and deliver exceptional service.
• Collaborative Spirit : Thrive in an international work environment, where teamwork and open communication are highly valued.

Our Offer :

• Attractive salary package
• Dedicated training program with a personal development plan
• Exciting events organized regularly for the CTG team, including learning lunches, team buildings, fun events, and seasonal celebrations

Please note that a criminal record check will be required for this position.