Sales Operations Analyst

Join to apply for the Sales Operations Analyst role at Canonical About the role

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
Our customers include leading public cloud and silicon providers, and industry leaders across sectors.
We are a pioneer in global distributed collaboration, with over 1100 colleagues in 75+ countries and few office-based roles.
Teams meet a few times a year in interesting locations worldwide to align on strategy and execution.

We are founder-led, profitable, and growing.

Team and Responsibilities

We are hiring Sales Operations Analysts to join a team of experts supporting Canonical's sales teams.
The team focuses on process and data quality improvements to ensure accurate order processing.
The successful candidate will proactively improve team workflows, maintain compliance, and support governance.
Success is measured by increased deal velocity and CRM data quality, aiding key business decisions.
The role requires a proactive problem solver and team player who partners with sales leadership and is passionate about open source technology.

Location

Remote in the EMEA and Americas regions.

Key Responsibilities

1. Support daily operations of the global sales function.
2. Review opportunities for accuracy and process orders post-closure.
3. Assist in improving sales data quality and processes.
4. Report data quality metrics to executive stakeholders.
5. Implement surveys and define relevant metrics for leadership.
6. Support the sales team with CRM and sales systems.
7. Deliver sales metrics, dashboards, and perform ad-hoc analyses.
8. Lead automation efforts and streamline the Lead to Order process.

Candidate Profile

• Strong academic background from high school and university.
• Experience in sales operations or order processing roles.
• Experience in a technology subscription business.
• Proven ability to improve data quality.
• Energetic, systematic, and focused on scalable outcomes.
• Excellent problem-solving and analytical skills.
• Effective at working with stakeholders at all levels globally.
• Experience with Salesforce or similar CRM systems.
• Willingness to travel internationally twice a year for up to two weeks.

What Canonical Offers

We offer a competitive, performance-driven compensation package with annual reviews, benefits reflecting our values, and a balanced global approach.
Benefits include:

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Recognition rewards, annual leave, parental leave, Employee Assistance Programme.
• Opportunities for travel and participation in company events.

About Canonical

Canonical is a pioneering tech company leading the open source movement.
As the publisher of Ubuntu, a key platform for AI, IoT, and cloud, we are shaping the future of software.
We recruit globally and uphold high standards of excellence.
Working here is innovative, challenging, and rewarding, with most colleagues working remotely since 2004.

We are an equal opportunity employer, committed to diversity and inclusion, and we ensure fair consideration of all applications.

Additional Details

• Seniority level:
  Entry level
• Employment type:
  Full-time
• Job function:
  Business Development and Sales
• Industry:
  Software Development

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